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Preformed the work quickly and allowed me to request a last minute repair on top of the current need and the price was fair. The large majority of the cost was just the price of the parts. No over charging for labor or fees. I would recommend this place to anyone wanting a fair shake.
I never leave reviews. If I have a bad experience. I don’t go back. If I have a good experience then I’m a repeat customer. I’m a repeat customer at Hines and they do such a good job and are so honest and fair that I had to leave the only review I’ve ever written.
When my son's car started overheating I took it to a shop in Greenbrier. They told me it was the water pump going out and it would be $2400 to replace it. No explanation for the high cost just replace a water pump! So I got a second opinion at Hines. The gentleman that helped me explained that the pump is built in to the timing system and that was the reason for cost. Makes perfect sense when someone takes the time to explain where your hard earned money is going. His car Emogene is back on the road and running great. If you are not car savvy and want a service center that gives you explanation of what is going on Hines is a fantastic choice. Thank you to all the guys for your service. I will be back...just hopefully not too soon!
Great customer service. Last minute..Will still fit you in for your service and your car won't be there all day. Only place I go to now and I don't reside in Conway, but I will make the drive from Sherwood for the great service!
This one is a 2003 Ford F-150 with 272000 miles, I can’t afford a new truck but with the guys ( and gals ) at Hines I will be keeping this running for a long time. They warranty the repairs and are easy to work with, I recommend them over any other shop in the local area and I have been here since 1988. The green monster (2001 Ford Excursion) has 203000 or so miles on it Hines helps me keep it going. My spouse’s 2014 Buick has 72k on it and they keep it running great. Hines is a shop you can trust for repairs ,I have for almost 20 years.
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